Jetstar introduces self check-in kiosks at Brisbane Airport
Tags :
South Pacific,
Jetstar
(CAPA) Jetstar has established Self Service Check-in Kiosks at Brisbane Airport as part of the carriers technological upgrade. An initial four kiosks have been introduced in Brisbane with a planned upgrade to eight in the medium term.
Brisbane is the second Jetstar port to adopt the new technology, with deployment plans for kiosks in other ports currently under consideration.
Last month, Jetstar launched both web check-in across the entire domestic network and an initial ten self-service check-in kiosks at Melbourne Airport, which has already shown to speed up efficiency and increase convenience for travellers nationally.
With the introduction of an additional nine A320 aircraft into the airline’s domestic network between Dec-07 and Mar-09, representing 40% growth, Jetstar’s latest innovations represent a cost effective and customer friendly way to better support its operations at busy airport locations.
Jetstar Chief Executive Officer, Alan Joyce, believes self-service check-in creates the necessary infrastructure to support Jetstar’s strong domestic growth.
“Self Service Check-in was designed to operate as simply as possible and importantly will complement our traditional and efficient airport check-in process,” Mr Joyce said. “A key driver behind this project has also been to contain airport costs, to deliver the capacity to support the Jetstar business growth and to empower our customers.”
Mr Joyce said industry experience of carriers that have introduced web check-in shows that a simplistic online check-in model, such as the one Jetstar has mirrored, can quickly attract a high percentage of initial adopters.
Jetstar customers now have the opportunity to complete self-service check-in at airport kiosks from two hours prior to departure or through web check-in from 24 hours up to two hours prior to the scheduled departure of their Jetstar domestic service.
Passengers who use self-service check-in at airport kiosks for a Jetstar domestic service and who do not have any luggage to check-in, will be able to go straight to the gate. Those passengers using self-service check-in who wish to check in luggage, will be able to bring their bags to the express bag drop labelled “Jetcheck”.
The “Jetcheck” bag drop is the new dedicated express bag drop counter, branded and positioned adjacent to existing Jetstar check-in desks and service counters at all major Airports.
Date posted: 13-Nov-07
Other Jetstar News |
Jetstar introduces self check-in kiosks at Brisbane Airport 
