Vancouver Airport Authority, Air Canada and WestJet throw their support behind Future Travel

Delivered in partnership with IATA, this unique forum for travel industry stakeholders will focus on the end-to-end travel process from the passenger viewpoint, including Check-in, Baggage, Security, Immigration, Boarding and Arrivals, and assess how every aspect of the passenger experience on the ground can be improved.

The theme of the conference will be “Innovation to enhance the passenger experience on the ground” and among the leading organisations already confirmed to speak are American Airlines, Amtrak, Cathay Pacific, Vancouver Airport Authority, Southwest Airlines, Air Canada, Air France, United and WestJet.

Exclusive Announcements on the future passenger experience

As well as the outstanding conference programme and exhibition of leading technologies and services that our delegates have come to expect from us, there will also be a range of exciting new additions. Travel industry stakeholders will exclusively launch their latest plans to improve the passenger experience, allowing delegates and journalists the chance to hear of the futuristic new initiatives the travelling public will experience in years to come.

Participants can also anticipate an IATA StB workshop, a tour of Vancouver International Airport to see the Airport Authority’s processes and systems in action, plus a Gala Evening and Welcome Reception, at which the inaugural Future Travel Experience Awards will also be held.

Kevin Molloy, Vice President Simplified Passenger Travel & CIO, Vancouver Airport Authority, said: "We are delighted to play host to yet another important event in the aviation industry, and look forward to sharing with the expected 500 attendees and 50 exhibitors the programmes and services that have earned Vancouver International Airport an international reputation for innovation in passenger travel."

Members of the press can request an event pass by filling out our enquiry form.

New website launched to improve passenger experience on the ground

In addition to our events in Vancouver and Kuala Lumpur, we have also launched a new website which will feature video, news and analysis on issues affecting the passenger experience on the ground. Our mission is to support travel industry stakeholders by providing the latest information on initiatives and standards as well as case studies on what leading global organisations are doing to improve the passenger experience. Recent content includes:

• Jetstar Airways “moving towards a 100% self-service proposition”
• ‘Oasis of the Seas’: Optimising passenger and baggage processing
• Is the check-in process a thing of the past?