JetBlue Airways offers full refund to anyone who experiences unemployment
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JetBlue Airways
JetBlue Airways today announced (17-Mar-09) it is expanding The JetBlue Promise Program to include Getaways vacation packages, honoring a full refund to anyone who experiences involuntary full-time job loss prior to their trip. Now both JetBlue flights and hotel packages arranged through the airline's Getaways program may be covered.
Executive vice president and chief commercial officer for JetBlue Airways, Robin Hayes said, "Our Promise Program came at just the right time for some of our customers to take advantage of it and we're happy to be in a position to offer it to those who want the added confidence to book their vacations. This commitment is part of the DNA of our company and aligns with our core values, including caring for our customers."
Customers who book JetBlue Getaways vacation packages between 01-Feb and 01-Jun-09 with travel scheduled for any time through the airline's current for-sale schedule and who lose their job on or after 17-Mar may be eligible for The JetBlue Getaways Promise Program. Customers must notify JetBlue and request a full refund at least 14 days prior to the first date of travel. For packages that include travel or hotel stay on 25 – 28-Nov-09 or 17-Dec-09 – 02-Jan-2010, request for a refund must be received by fax no later than 60 days prior to the scheduled departure date of the outbound flights.
The customer, who purchased the vacation package and is listed as a traveler on the itinerary, can request a refund for up to nine customers traveling on one reservation. The JetBlue Promise Program for flights and vacation packages is valid for bookings originating in the United States only and excludes group bookings and cruises. Purchases made with JetBlue Gift Cards or vouchers, TrueBlue Award Travel or travel certificates are not eligible.
(c) Centre for Asia Pacific Aviation. Date posted: 18-Mar-09
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JetBlue Airways offers full refund to anyone who experiences unemployment 
