Jetstar cutting across to ‘New Skies’ reservation system
Tags :
South Pacific,
Jetstar,
System upgrade
On 06-Feb-09, Jetstar will replace its existing reservation system ‘Open Skies’ with a new reservation system ‘New Skies’. The system replacement has been planned over the last 18 months and includes Jetstar, Jetstar Asia/Valuair and Jetstar Pacific.
‘New Skies’ will allow Jetstar to build and introduce new product innovations and will also allow customers to develop more complex itineraries. It will also provide Jetstar.com with a greater capacity to handle more customers and transaction.
Replacing the system will require Jetstar’s entire reservation systems including the website and the call centre to close from 5.00 pm AEDT on the 06-Feb-09.
The full transition is expected to take the weekend with the Jetstar Telephone Reservation Centre and Jetstar.com planned to be fully operational again by the morning of Monday 09-Feb-09.
The system replacement will require Jetstar to operate manual check-in processes from 6.30 pm AEDT on 06-Feb-09. Arrangements are in place to minimise any impact on Jetstar passengers travelling during this time and extra staff have been put on at airports for the duration.
Jetstar would like to offer the following advice to passengers and customers.
Jetstar would like to advise passengers that all Jetstar airports will be operating manual check-in from 6.30 pm AEDT on 06-Feb-09 until the system replacement is successfully completed and computer check-in systems operational.
Jetstar passengers with no carry on baggage are encouraged to web-check for flights from between 06-Feb to 07-Feb prior to 7.00 pm AEDT on 05-Feb-09. Web check-in will be available 72 hours prior to flight departures. Web-check will not be available for flights departing on 08-Feb-09.
Jetstar passengers will not be able to check-in via the Qantas Club from 6.30 pm on 06-Feb-09 and throughout the weekend of the system cutover.
For customers wishing to book via Jetstar.com or the Jetstar Telephone Reservation Centre from 5.00 pm AEDT 06-Feb-09 until 4 am 09-Feb-09.
Jetstar would like to advise that bookings via Jetstar.com and the Jetstar Telephone Reservation Centre will not be available from 5.00 pm AEDT on 06-Feb-09.
Jetstar.com and the Jetstar Telephone Reservation Centre are expected to be fully operational again by 4.00 am AEDT on 09-Feb-09.
(c) Centre for Asia Pacific Aviation. Date posted: 05-Feb-09
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Jetstar cutting across to ‘New Skies’ reservation system 
