AirAsia on time guarantee
Tags :
Southeast Asia,
AirAsia
AirAsia announced it is introducing the AirAsia On Time Guarantee, commencing 16-Jun-08. Under the on time guarantee, guests whose flights are delayed for more than three hours from the scheduled time of flight departure will be entitled for a RMY200 AirAsia e-gift voucher.
AirAsia reported an on time performance of 89% for the month of May for the Malaysian region.
The AirAsia e-gift voucher is valid for a period of three months from the date of issue may be used to purchase their next AirAsia flight or any AirAsia products and services online.
The scheduled time of flight departure means either the time that is printed on the itinerary or any new scheduled flight departure time which AirAsia has advised the guests not less than 24 hours from the original scheduled time of flight departure on the itinerary or whichever is the later. The compensation covers any delay caused by AirAsia but does not cover delays which are due to circumstances beyond the airline’s control such as bad weather, air traffic control, airport closures, strikes or acts of God.
© Centre for Asia Pacific Aviation. Date posted: 17-Jun-08
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